NHTSA Complaint #11565868 — 2014 RAM 1500

The reluctor wheel on my 2014 Ram 1500 Ecodiesel has failed. The truck was taken to the dealer on May 8th of 2023 where they flashed the ECU as a remedy for the vehicle losing signal between the magnetic material on the Tone Wheel (reluctor wheel). A few months later the vehicle went into "limp mode" with a crankshaft position sensor fault and became hard to start. A local mechanic shop explained to me that the tone wheel is has failed leading to the hard starting and advised me that there is a Technical Service Bulletin on the issue and I should call a local dealer to see if they will do the repair at no cost. I called a local dealer to tell them that the tone wheel has failed and asked if it was part of the recall [XXX] ). I was told no that it is not part of the recall and repairs would be an out of pocket cost. These tone wheel failures are a known issue by the manufacturer and flashing the ECU is a half measure at best in an effort for them to do as little as possible to address the actual issue for the consumer. The safety of my wife and other drivers was put at risk when the vehicle suddenly and unexpectedly went into limp mode on a busy highway where limp mode is well below the speed of traffic. Had the recall addressed the known faulty part instead of just telling the ECU to force limp mode when the known faulty part inevitably fails the safety of my wife and the public would not have been affected by this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)