NHTSA Complaint #11565812 — 2020 HONDA ODYSSEY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11565812
Vehicle 2020 HONDA ODYSSEY
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

 I have a concerning noise from my car's engine that I’ve already brought in for diagnosis. Knocking/ticking/rattling noise on stand-still acceleration at relatively low speeds/under light load. Does not duplicate when revving in park, only under light load. Sound present with HVAC on or off. Does not make noise when cold or after long trips. Honda seems to be aware of this issue and has remedied it through work involving the crankshaft bearings and possibly other components as it relates to their service bulletin 23-097. The problem is that my vehicle falls outside of the stated range of production years as mine is a 2020 model year, but the likelihood seems quite high that the engine in my vehicle is suffering from this exact problem. The service department refuses to help me and the corporate line I've contacted through email me simply refers me to the service department. I just spent $38,000 on this vehicle with 30,000 miles and I have no other recourse at this point to remedy this.

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