NHTSA Complaint #11659198 — 2020 HONDA ODYSSEY

Subject: Urgent Vehicle Safety Concern – Sudden Malfunction and Safety Risk On [XXX], at approximately [XXX, I experienced a traumatic incident when my vehicle unexpectedly malfunctioned while I was driving home. After making a left turn on a green signal from [XXX] toward the Community, the car suddenly stalled. By God's grace, I managed to cross Woodbridge Avenue before stopping, avoiding a major traffic obstruction. However, it came to a complete stop in the middle of the street, creating a hazardous situation. After a brief pause, the car moved approximately 10 yards before stopping again, becoming completely immobile in the middle of a public road. Attempts to jump-start the battery failed. All warning lights turned on, but the engine would not start. The vehicle could not be restarted or moved under its own power. 911 was called, and police responded promptly to the scene. With the assistance of my wife, police officers, and local neighbors, a tow company was called to remove the vehicle from the roadway. It was then towed and parked in a nearby lot. This incident was highly traumatic and posed a serious threat to my safety, my family's safety, and the safety of the public. Diagnostics and expert assessments indicate the issue may be related to a manufacturer defect, which is deeply concerning given that this is a new vehicle. At this time, the vehicle is no longer drivable. I am seeking urgent assistance to resolve this matter with the manufacturer and to ensure that other consumers are not exposed to similar risks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)