NHTSA Complaint #11565427 — 2019 BMW X1

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11565427
Vehicle	2019 BMW X1
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2023
Date Filed	January 14, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Emergency call (SOS) system is malfunctioning. This prevents the vehicle from communicating if an accident happens. BMW service stated the problem could be caused by water leaking on to the telematics control unit from the shark fin antenna, which would require replacing the unit. The TCU is located under the head liner beneath the shark fin. The head liner has to be removed to diagnosis and replace the TCU. This is poor engineering placement makes the fix difficult and very costly. The life saving feature is compromised!

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