NHTSA Complaint #11565174 — 2012 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11565174 |
| Vehicle | 2012 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
One morning I got in my Explorer and it beeped 3 times with a display light saying, "service power steering." When I took it to a mechanic to get looked at, he said Ford had issued a recall on this part. However, when contacting Cloninger Ford of Hickory, my year make and model are covered under this recall but not my VIN. I do not understand this because clearly the power steering control module was an issue with the 2012 Ford Explorers and mine is having this problem but is not covered by the recall. Until this is fixed I cannot drive it because it highly increases risk of accident. The fix is very expensive. Any help getting this resolved would be greatly appreciated.
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