NHTSA Complaint #11564851 — 2018 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11564851
Vehicle	2018 FORD FUSION
Component	POWER TRAIN
Date of Incident	January 9, 2024
Date Filed	January 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

My car's transmission had a "system shift error", and now it cannot be shifted into any gear besides park, and is underivable. We were stuck at a gas station and blocking traffic. The problem has not resolved, we have not brought it to a service center but we can. There were no warnings besides when it occurred, we simply could not leave the parking lot and had to be towed. The tow truck driver had to drag the car up. onto the bed because since the shifter would not work or go into neutral, he was forced to tow it in park.

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