NHTSA Complaint #11564648 — 2012 SUBARU OUTBACK

Couple weeks back while driving on the highway my check engine light came on along with different lights and transmission oil warning and car immediately lost power. I was able to pull over without incident. Then I took it to my local mechanic, they changed the transmission fluid and changed some fuses. It seemed fine after the repair and I started to drive home, but again the same warning lights came on and the repair shop advised me to take it to the nearest Subaru dealer which is an hour away from my home. I paid for the diagnostics and the dealer concluded the problem as follows "Transmission Valve Body: faulty causing check engine light and at oil temp light, will need to sit overnight for sealant to dry before fluid can be added.". I did some research and found that this is a known problem for the 2012 Outback and Subaru had a 10 year/100k extended warranty for the exact problem and didn't do any recall even though so many vehicles were affected and are being affected every day. There are numerous complaints regarding this. Though as being 2nd owner and have driven just 9k miles in 2 years while performing regular maintenance this is very unfortunate and dangerous. I emailed the manufacturer to cover this since 100k was up and it should have been recalled. This was their response" Dear [XXX]: Thank you for contacting Subaru. Your vehicle did have a 10 year/100,000 mile warranty for extended transmission coverage. Regrettably, it is far outside of warranty and Subaru of America would not be in a position to consider financial assistance towards your repair. I will notate your feedback in the case for Product Development to consider when designing future models. Sincerely, David Subaru of America, Inc. Customer Advocacy Department 1-800-SUBARU3 (1-800-782-2783) Case Number: [XXX]" They should recall the vehicle for this problem or offer free repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)