NHTSA Complaint #11564481 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated while driving 5-10 MPH, the message "Coolant Level Low" was displayed. The contact veered to the side of the roadway and added coolant to the vehicle; however, the same message was displayed the following day while driving. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that cylinder #2 was misfiring due to coolant intrusion. The mechanic replaced 1 coil, 1 spark plug, and the coolant reservoir hose; however, the check engine warning light turned off temporarily and the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that there was a coolant intrusion in cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure but did not assist. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford TSB: 22-2229. The failure mileage was approximately 94,000.