NHTSA Complaint #11564332 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while pulling out of the driveway at 10 - 15 MPH, at approximately 100 meters down the street, the transmission fault message was displayed on the instrument panel. The contact immediately turned around and parked in the driveway. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train) and believed that the failure the vehicle had experienced was related to the recall. The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recall. The dealer diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in the recall nor was the warranty coverage available. The manufacturer opened a case regarding the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 39,000.