NHTSA Complaint #11564089 — 2013 JEEP GRAND CHEROKEE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11564089
Vehicle	2013 JEEP GRAND CHEROKEE
Component	AIR BAGS
Date of Incident	December 22, 2023
Date Filed	January 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I don't know if the headrest is part of the airbag deployment system or it's own entity. It is available for inspection. I was pulling into my driveway when the front passenger headrest exploded/deployed. I had just dropped my sister, who had been sitting there, and would have been injured by the force. I took my car to the dealership and was told that the 'involuntary deployment' was a known problem to Jeep and they had extended the warranty for the problem but it had expired in June 2023 so it would cost me $900 to fix. I contacted Jeep and was told they could not extend an extended warranty so repair was on me. There were no warning lamps or messages. This happened on 12/22.

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Other AIR BAGS Complaints

#11709362 — January 7, 2026 — My son was hit head on in a very serious accident and his airbag on driver side didn’t fully deploy resulting in inju...

#11609705 — August 20, 2024 — Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the mo...

#11555936 — November 19, 2023 — Headset active air bags deployed when just sitting in driveway. I had no knowledge of the “warranty period “ to get i...

#11543953 — September 11, 2023 — Driver side, headrest deployed without collision. Parked when airbag deployed.

#11540026 — August 22, 2023 — 4 days ago, while backing out of a parking spot, the passenger Active Head Restraint (AHR) deployed and struck my gir...

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