NHTSA Complaint #11563881 — 2010 FORD FUSION HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11563881
Vehicle 2010 FORD FUSION HYBRID
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I was driving the vehicle and it started beeping. I looked at the dashboard and multiple lights in relation to the brakes were on or flashing such as the brake light, abs, service advancetrac, traction control etc. The main issue was I was driving and the vehicle had some sort of glitch and all the lights for the brake system came on the and vehicles brakes did not work. The brake was soft and if depressed it went down to the floor. Luckily no cars were ahead of me and I was able to pull the emergency brake to stop the vehicle. After researching this, this was an issue for these model vehicles, but I thought this was addressed on my particular vehicle. This is a common issue with these cars and has happened to many of the vehicles as reported on various consumer report and the NHTSA. This issue is documented in the TSB-09-22-11 as well as 19S54 Recall. I shut the car off and turned it back on and the lights went away and it worked. Car was towed the dealer and they were unsure and I also reached out to Ford Motor Co but they were unwilling to help.

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