NHTSA Complaint #11563876 — 2024 ACURA RDX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11563876
Vehicle 2024 ACURA RDX
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I *think* this may be an Acuralink issue, but here is what happened. While working in my front yard, my car's headlamps suddenly flashed 3 times, and then the cars engine started. My car does not have remote start, my key and my phone were inside the house. Nobody else has access to the keys. On an new car, you get a trial subscription to Acuralink. One of it's features is "Remote Start" via a phone App. I bought the car on 12/22/23. On 12/26/23, I tried the Acuralink App and tried to remote start my car....it did not work, so I deleted the App from my phone. Today, 1/5/24, 11 days later, my car starts on its own out of the blue even though I deleted the App from my phone on 12/26/23. It's just hunch, that this issue is related to the Acuralink service, but I cannot think of any other way this car could just suddenly start on its own. This is very un-nerving and very-very concerning! Very Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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