NHTSA Complaint #11563717 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while starting the vehicle, the vehicle started and was idling rough, with white smoke coming from the exhaust. The contact stated while driving 65 MPH, the vehicle started to lose motive power. The contact was able to drive the vehicle to a dealer who diagnosed the vehicle and determined that coolant had intruded into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure several years ago, and a second engine replacement was needed. The contact researched online and related the failure to the Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 134,000.