NHTSA Complaint #11563634 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated after starting the vehicle, he noticed that coolant was leaking significantly onto the ground. The contact stated that he added coolant to the vehicle and drove to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed and determined that the cylinder head plug was fractured. The mechanic determined that the failure was related to NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact stated that the manufacturer was notified of the failure and informed him that the NHTSA was responsible for the VIN selection. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.