NHTSA Complaint #11563619 — 2018 JEEP GRAND CHEROKEE
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11563619 |
| Vehicle | 2018 JEEP GRAND CHEROKEE |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IN |
Consumer Description
1.At 63263 miles ADAS front Parking sensor and at 96000 miles Active park assist modules are failing with a pop up message asking for a service. The parts are working intermly but, I believe it could potentially mislead the driver when parking using Active Park assist and can cause and injury or damage if the safety system fails. It was inspected by a dealer before but exact diagonisis was not provided. 2. Air Suspension system warning came up at around 96000 miles. I immediatly took it to a dealer who charged 1800+ dollars to inspect and replaced a valve block mentioning C1556 code and said the poblem was sorted. I checked my car and the system warning still exists. They took the car immediatly and kept for 4 days and mentioned the air compressor in air suspension could be weak and over heating causing it to fail. They mentioned there were no leaks on any air bags of the suspension and quoted a 3400$ additional cost of repair. I believe the inital diagonisis was incorrect or not up to the mark (the part is available for inspection) from the dearlership as there were no clear indication of what was the root cause. This suspension failure could cause the ride height to fail any time and can cause imbalance while stopping the vehicle at higher speeds as it has an Aero mode. The air ride system is working intermily depending on the climatic conditions the components are malfunctioning which has to be addressed by the FCA group.
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