NHTSA Complaint #11563602 — 2018 TESLA MODEL 3

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11563602
Vehicle 2018 TESLA MODEL 3
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My car went out of warranty for seat related issues in December of this past year 2023. I don't even have 26K miles on my car therefore not a heavy driver. This week I experienced an error RCM_a021, front left safety restraint system fault, which I've researched has affected many others and appears to clearly be a safety flaw. The service team mentioned this isn't covered. My airbag light doesn't go off and is constantly on, my seats no longer save the seat setting (which occurred a couple of months ago but I didn't think about it).This is a safety hazard should I get into an accident. There were no previous warning issues prior to this warning error which occurred this week. According to Tesla, if the airbag light remains lit, schedule a service appointment immediately and do not drive. The service team mentioned the seat harness is faulty remotely and according to what they can see. I have not had them look visually yet though. They do not cover the repair for this as it's out of warranty. There's even a bulletin posted on this issue/repair by NHTSA therefore is known problem. [XXX] I'm unable to upload any files. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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