NHTSA Complaint #11563593 — 2019 KIA NIRO PHEV

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11563593
Vehicle	2019 KIA NIRO PHEV
Component	UNKNOWN OR OTHER
Date of Incident	January 4, 2024
Date Filed	January 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

This complaint references the open recall with the Kia reference SC276 and the NHTSA reference of 23V534. Kia has not been able to provide me with repair despite a notice from them stating a remedy is available, and appears Kia may be sending out faulty notices. I first received notice in July/August, 2023 that this recall was in process but remedy was not available. This week, I recieved a letter dated December 29, 2023 that explicitly states remedy is available (attachments will be added). However, the NHTSA website, the Kia recall website, and my local Kia dealer all as of today (01/04/24) say that remedy still is not available. I have attempted to call Kia customer care at the number on the letter, but every attempt has resulted in their system hanging up on me before I could reach anyone.

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