NHTSA Complaint #11563144 — 2018 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11563144
Vehicle 2018 FORD FUSION
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I went on a road trip to see family which needed 5 hours of travel. After returning and parking the car, I noticed a knocking noise coming from the engine bay when it was started and was idling. After doing what I could to rule out possible problems I concluded the Flexplate might be the culprit due to Recall 22N12 with Ford. A short time later, my car started to stall if I did not keep my RPM's high enough while my vehicle was stopped. After getting an inspection done with a dealership they confirmed that it is the Flexplate. The symptoms gradually got worse which is what ultimately led me to bring it in to a dealership instead of a different shop. The problem is that this repair estimate I got says this repair is going to cost me $3,000. I am arguing that my vehicle should have been on Recall 22N12. After contacting Ford and going back and forth for 2 and a half hours they told me i'm out of luck and that there was nothing they can/will do about this.

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