NHTSA Complaint #11563105 — 2011 BMW 328I

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact coasted to the side of the road and was unable to restart the vehicle. The contact stated that no warning lights were illuminated. The contact had the vehicle towed to an independent mechanic and was informed that the crankshaft would not turn and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.