NHTSA Complaint #11563097 — 2020 MITSUBISHI OUTLANDER

In less than 60k miles since manufacture of the vehicle, the infotainment screen began to be insensitive to touch. 6k miles later it no longer works. During that time it was inconsistently working. This is a safety issue due to the driver focusing their eyes on the infotainment screen, while repeatedly pressing the same button, instead of the road. Most times, the driver had to pull over to make the change. Sometimes, due to urgency of the change, the driver had to pull over where little to no shoulder existed which could have resulted in a fatality had a vehicle struck the driver's vehicle. It has recently be learned that a standard computer mouse can be used to operate the infotainment unit. Without saying, this is completely unacceptable procedure for a moving vehicle. Mitsubishi will no do anything to honor this failure, and based on discussions in various forums, the screen dies within the first couple years of owning the vehicle. In the subject late model 2020, the screen had no longer worked by 3Q24.