NHTSA Complaint #11563092 — 2018 TESLA MODEL 3

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11563092
Vehicle	2018 TESLA MODEL 3
Component	ENGINE
Date of Incident	December 27, 2023
Date Filed	January 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Got into car after update, screen blacked out, could not to hard reboots. App could no longer see car. Tech support couldn't remote into vehicle or get in touch with it. Had to have it towed to service center. It's been sitting there for 6 days with no diagnosis just an estimate for $530 to troubleshoot the car. This update caused my car to completely be unresponsive and undrivable. I also had a carseat in the car.

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