NHTSA Complaint #11563009 — 2020 FORD ESCAPE STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	11563009
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Date of Incident	December 30, 2023
Date Filed	January 2, 2024
Mileage	73,820 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Upon inspecting the door, the contact noticed that three spot welds on the check arm bracket had fractured. Additionally, the door failed to close securely. The dealer was not notified of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure and a case was opened. The failure mileage was 73,820.

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