NHTSA Complaint #11562934 — 2016 RAM 1500

While driving at 70 MPH down I-90 in upstate New York, during rush hour traffic, my 2016 Ram 1500 eco diesel lost power (engine stopped). The truck lost power, including a loss in power steering. I was able to navigate the truck to the side of the road and a state trooper pull behind me while waiting for the tow truck. The truck would not start after this. There was no advanced warning for this failure. There were no warning lights, and before the engine stall, the truck was driving and behaving as it should. The truck was towed to a mechanic off the highway and later towed to Castilone Dodge in Batavia NY. The dealer found the magnetic perimeter of the tone wheel was flaking, which caused an issue with the driveshaft sensor, causing the truck to stall. Castilone found there is an existing recall on this for 2014-2019 RAM eco diesel trucks. The recall is for "Risk of delamination of crankshaft position sensor tone wheels". However, upon looking into this and calling RAM directly, RAM stated the recall only affects some VINs, and mine was not included. I spoke to two different people at RAM, who reiterated this. RAM claims that my truck received a good tone wheel, which was not included in the recall, and because of this, they refused to cover the repair and towing bill. The truck was taken to West Herr RAM in Lockport, NY, where they replaced the tone wheel for $1,760.65. I find it curious, that my truck experienced the same issue that was covered under recall warranty for other 2014-2018 RAM EcoDiesels. But my truck VIN was not captured in the recall. I asked RAM to investigate whether there are additional VINs that should be captured under the recall. They refused to escalate my request or do any additional research. I'm asking for help form the NHTSA to hold RAM accountable to at least determine if this issue impacts additional trucks.