NHTSA Complaint #11562821 — 2018 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11562821
Vehicle 2018 HYUNDAI ELANTRA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

I noticed around 100,000 miles that my car was going through oil when I heard a ticking in the engine. I pulled over and checked and there was no oil on the dipstick. No warning lights or nothing. I just kept adding oil after that and thinking that I will never buy another Hyundai again but never thinking my engine would fail full of oil. In June of 2023 my car lost power just as I got off the freeway. Thankfully it happened just as I got out of rush hour traffic otherwise it could have caused an accident. I had it towed home and the repair shop said my engine failed. I had it towed to a dealer and they confirmed that the engine failed. After many email and phone discussions with the dealership and Hyundai, they said they would cover 50% and then 70% of the repairs. The repair shop in town said this was common in Hyundai's and after checking online I found out that this has been an issue for 6 years before my car was built so Hyundai KNOWINGLY put a defective motor in my car. I have 149,000 miles on it but I still had over a year left to pay on it. just to get it moving I accepted the 70% and 9/27/23 I received an email saying it was done. The same day I received another email saying that they were wrong and it needed another part but should be ready early October. 3 months later I still have no car. I had to use an old truck I have that gets half the mpg. I've been paying insurance and payments on a car I don't have and don't want back. A page on Facebook, Engine Failure Kia/Hyundai describes many people's frustration with the same issue. When most get their car back, the engine fails again. I drive 110 miles a day just for work and its freeway 95% of the drive. If I have to drive in rush hour and my engine fails again, it could be disastrous. I want the dealer to buy my car back with compensation for lost money. I should not be forced to drive something that is a proven hazard on the road. I can mail all pertaining documents if needed. I can't scan them.

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