NHTSA Complaint #11562636 — 2017 HYUNDAI SONATA

In winter of 2018, my husband and I purchased a certified pre-owned 2017 Hyundai Sonata, and from the moment we drove it off the lot, it had an oil consumption problem. Then, in 2023, the spark plugs began failing. Each time this happens, the whole car shakes and stops running. We found out that Hyundai and Kia engines from 2009-2022 have major problems and that there are many class-action lawsuits against the manufacturer. We contacted both the dealer and Hyundai corporate to find out how we could fix the engine. We have small children and just wanted to repair our family car. The dealer refuses to fix it. They told us that it's Hyundai's problem. Hyundai acknowledged that we are eligible for a new engine but that until a certain rod fails and the whole engine implodes, they can't do anything about it. We have this in an email from corporate. We recently welcomed a new baby and had to buy another car because we felt this Sonata was not a safe choice to drive our children around. The solution to this problem should not be driving around in an unsafe car until it completely stops working. I'm hoping that the NHTSA can help me by sending out an inspector who can attest that this is a safety issue.