NHTSA Complaint #11562423 — 2020 TOYOTA COROLLA

TIRES issue reported to NHTSA

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Complaint Details

ODI Number 11562423
Vehicle 2020 TOYOTA COROLLA
Component TIRES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Unknown, I can send photos. it comes with new Toyota Description of Complaint Please provide a narrative which describes the problem(s) or concern(s) you are having with your vehicle. Toyota put a cheaper, lower quality tires for my car, it damaged my front bumper when we go curve roadon CA state. I asked Toyota for warranty bumper 2020, they said "you made it". After I replace the badtires with Costco tires, no more bumper issue as before, so I know the reason. I , Costco tire service made3 parties to Tire Inc Yokohama. Yokohama agreed to refund, but need go with Toyota, Toyota rejected.First tire was down March 16, 2020 with 797 miles, the second down June 22, 2020 with 1608 miles, thirdtires down Dec 17, 2020 with just 2745 miles and 4th tire down 12225 miles on April 14, 2023.Specific Arbitration Defect(s) Please summarize the specific defect(s) you would like Arbitrator to address. Please be as succinct aspossible. When I purchased, I asked the Hamer Toyota, "Are your tires good? I saw online people claimed Toyotaput bad quality, cheaper tires on new cars", the selling man said"No, they are good as cars, online mightbe posted by Honda or others". I said"if bad, you will refund me tires cost". He said "Of course". I can email you more documents and photos. Yokohama agreed to refund, but need Toyota to refund, it comes with 5 years warranty. But Toyota did not refund me. Thanks.

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