NHTSA Complaint #11562415 — 2024 CHEVROLET EQUINOX

The contact owns a 2024 Chevrolet Equinox. The contact stated that while his wife was driving 40 MPH and attempting to make a left turn, the brake pedal was depressed, but the vehicle failed to respond, causing his wife to make the left turn at 40 MPH uphill. The contact stated that the vehicle decelerated as his wife was driving uphill. The contact stated that his wife then pulled into a driveway and parked the vehicle. The contact stated that upon restarting the vehicle, several unknown warning lights illuminated temporarily however, the check engine warning light remained illuminated. Additionally, the alarm sounded. The vehicle was towed to the dealer, where it was diagnosed that the failure had occurred due to loss of communication with the electric brake system control module and the electronic brake control module. The dealer determined that the software was outdated and needed to be reprogrammed. The vehicle was repaired; however, the contact stated that he was concerned that the vehicle was unsafe to drive due to the premature failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100.