NHTSA Complaint #11562391 — 2019 FORD EDGE POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	11562391
Vehicle	2019 FORD EDGE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	December 10, 2023
Date Filed	December 28, 2023
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate at speeds under 30 MPH, the vehicle would shudder, shake, and vibrate. The vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.

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