NHTSA Complaint #11637240 — 2019 FORD EDGE POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	11637240
Vehicle	2019 FORD EDGE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	December 21, 2024
Date Filed	January 21, 2025
Mileage	80,997 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2019 Ford Edge. The contact stated that between 20 -30 MPH the vehicle felt as if it was surging. The contact described that the surging felt like condensation was in the fuel tank. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the torque converter for the transmission failed and needed to be replaced. The vehicle was not repaired but was scheduled to be repaired soon. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 80,997.

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