NHTSA Complaint #11562179 — 2020 FORD ESCAPE HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11562179
Vehicle	2020 FORD ESCAPE HYBRID
Component	STRUCTURE:BODY
Date of Incident	October 20, 2023
Date Filed	December 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

There is a spot weld failure inside my driver side door resulting in the door hinge being broken inside the door. The door does not open all the way and it makes loud popping and screeching noises. I can only roll my window down about 3 inches. I am concerned for my safety as I have seen other complaints regarding this issue where the door stopped latching completely. Also, windows are an emergency exit. In the case of an accident, I need to be able to open the window to exit if it is the only viable option. I took my vehicle to the local dealer on 10/27/23 and was told that this issue is not covered by my manufacturer warranty or the Ford Premium extended warranty that I purchased through Ford. I have been told that I will need a new door at my expense. The dealer did offer to reach out to Ford on my behalf but still no response after 2 months of waiting. This is my 4th Ford Escape and I have never had so many issues with a vehicle in the past. Ford is very aware of the hundreds of complaints about this very issue, but still will do nothing to help. It is extremely frustrating.

Related Complaints for the 2020 FORD ESCAPE HYBRID

Other STRUCTURE:BODY Complaints

#11616410 — September 25, 2024 — The lift gate fills with water when it rains and I worry that it can interfere with the backup camera.

#11608637 — August 15, 2024 — The spot weld in the driver’s side door arm has failed. The door is not closing properly and makes a loud clunk when ...

#11597576 — June 28, 2024 — For a little over 24 hours the front driver side door began making a strange crunching like noise. The next day upon ...

#11596112 — June 24, 2024 — The door hinge's weld came off. All of the sudden the door was making noises when opening and closing. When finally, ...

#11589862 — May 21, 2024 — Hear a popping sound when opening the driver side door on my 2020 Escape Titanium Hybrid. Tack welds all broke free o...

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