NHTSA Complaint #11562136 — 2016 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11562136
Vehicle	2016 FORD EDGE
Component	STEERING
Date of Incident	December 22, 2023
Date Filed	December 27, 2023
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The contacts own a 2016 Ford Edge. The contact stated that while reversing out of the garage, the contact attempted to turn the steering wheel, but the steering wheel failed to turn. The check engine warning light illuminated and stated that the "Hill Start Assist Not Available”, Steering Assist Fault Service Required, Service Advance-trac" message was displayed. The vehicle was towed to the Auto Service Center and was not repaired due to parts not being available. The vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

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