NHTSA Complaint #11561761 — 2023 FORD F-150 HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11561761
Vehicle 2023 FORD F-150 HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

The truck initiated a "Stop Safely Now" alert and would not start. I was in a very bad neighborhood at the time and feared for my personal safety. I had to get out of the vehicle, walk away for 10 minutes where the key fob wasn't in contact with the truck, then tried 3 times to start the vehicle without success. I waited another 45 minutes outside in a dark and dangerous area before I finally was able to get the vehicle to start. This is the 4th time since purchasing the vehicle in May 2023 that this has happened. I've had it back to the dealer 3x to troubleshoot but they can find nothing, they've told me that it is a known issue at Ford but they have not received a fix yet. Ford owner forums provided guidance to "let it sit and then try again 10 minutes later". This didn't work in my event and again, my personal safety was at risk.

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