NHTSA Complaint #11561709 — 2014 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11561709
Vehicle	2014 HYUNDAI SONATA
Component	ENGINE
Date of Incident	October 30, 2023
Date Filed	December 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

My engine is burning through oil and also smoking while driving and has a burn smell coming through air vent. I scheduled to have it repaired and have a screenshot of the recall but when I took it to get repaired they stated there are no recalls on my vehicle and I would have to pay. I then called Hyundai customer service and was told they see the recall in one system but not the other and that they will give me a call back. I then never received a call back so I called again and was told that they cannot fix the engine recall and that I would need to get a diagnostic and pay for it myself.

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