NHTSA Complaint #11561576 — 2012 FORD EXPLORER

Failure of electronic power assist steering system. Without power steering, maneuverability becomes difficult as effort required for steering the vehicle drastically increases, putting the driver and those around them at risk. The dealer has reproduced and confirmed the issue. It has not been inspected by manufacturer, police, or insurance representatives. No warning lamps appear until failure is already evident. There is already a safety recall concerning the EPAS system. The service action for this recall at Ford dealers is to check for diagnostic trouble codes and replace the power steering rack if certain codes are found. If none are found, however, they are to reprogram the EPAS system and extended coverage is provided should the EPAS system still fail with 10 years or 150,000 miles. EPAS system failure is not a common occurrence on any other Ford models outside those affected by this recall, yet many still fail in affected vehicles shortly after the extended coverage expires. Reprogramming the EPAS system does not fix the defective part but merely delays the inevitable, passing the cost of the repair to the owners and potentially putting those on the road around them in danger when the failure occurs. My vehicle has had the reprogramming done, closing the recall, and has aged past the extended coverage for replacement of the defective steering rack, which has now failed, and Ford will not cover the cost of the repair.