NHTSA Complaint #11561556 — 2017 FORD EXPLORER

Our Explorer was in the shop for over 4 weeks in September The steering went out randomly while driving. We are lucky that the vehicle did not crash. Called FORD Care and they said nothing they could do. So, we took it to ford, and they tried to get the vehicle to throw codes at no success. They replaced the Rack & Pinion assembly and asked us to pick it up. The problem was worse when we picked it up and returned it to the dealer. They worked with ford tech support to try to fix it again, picked it up and still broke. They took it all apart checking the ball joints and other front-end parts, and decided to replace the Rack again, they called us that it is ready for pick-up. Not sure yet if it is fixed but call Ford Care again. They said sorry, after pushing the said to contact Ford Consumer Affairs. They also said that there is no recall for this issue so there is nothing they can do. If the first Rack from ford was bad, this caused us to wait an additional 3 weeks while the dealership worked with ford tech. The onboard diagnostic should help the dealership with solving steering issues. How many people will have to go thru this before there is a recall? The dealer was awesome thru this whole ordeal. I can go on and on about spending over 2k, but hope. Total of 6 weeks in the shop. Now, mid December 2023, the car is still doing it, this time the car crossed the double yellow on RT 12 a major highway here in Illinois. They have had the car for 2 more weeks and can not fix it. They said they will be working with Ford again.