NHTSA Complaint #11561234 — 2019 HONDA ACCORD

I spoke with Josh (Service Manager) on 02/22/2023 after coming back to the dealership after the scar stalled while driving on Interstate 635. Almost getting in an accident and trying to drive the car back to the dealership, the car began bucking once again and wouldn't go pass 40 miles an hour on an interstate where the speed limit reaches 70 MPH. I called and spoke to Mr. Rey, the service advisor an explained I was coming in. I arrived and told him I wanted to speak with the service manager immediately, he informed me to give him a minute. I stated to Josh that this was unacceptable and for me to be a loyal customer to where since I've been in Texas for over two years, my car has been serviced there and I have a complete record to show that. All maintenance has been completed and things that aren't, plans are made with Mr. Rey to complete them at a later time that works for my budget. After talking with him, I was told to wait in the waiting room while he looked a few things. After an hour, Mr Rey, comes and said that Josh had two options. To trade out of my car or pay $1495 to have the head gasket fixed instead of paying $2995.00 before taxes. After going back and speaking with Josh, I explained I shouldn't have to pay that because his guys messed up to where you guys have already had to come out of pocket $1500. If he messed up again, that is your problem not mine so I shouldn't have to pay that. He basically said that we already spent money and not putting more into it but I kept telling him, that it was an issue they caused. You took liability for it already when you paid for the first incident then you come back saying, "oh trade out it"? He stated that was all he could offer, so after I ask Mr Rey to bring my car around and explained to Mr. Rey (Because Josh was becoming disrespectful).