NHTSA Complaint #11561180 — 2019 RAM PROMASTER

I received notice of a recall in June 2023. I contacted every nearby dealership in my area. None of the company service centers was able to complete the recall service. Because my vehicle has been converted into a motorhome (by a RAM approved upfitter), it is heavier that the standard vehicle and they told me they do not have the proper equipment to complete the anticipated repairs. I called the RAM custom service center and they were unable to locate a dealership to help me and unwilling to authorize reimbursement if I had the repairs completed by another qualified mechanic. After postponing any more follow-up, I received a second recall notice just recently. I again called the same dealers hoping to find a capable service center. They are all still unable to complete the repairs. After spending another 40+ minutes talking with a RAM customer service associate, they eventually told me that I could have the repairs performed and request a reimbursement - but that would not guarantee they would pay the costs of the repairs. I would like RAM to authorize me to have the repairs completed by a qualified mechanic and guarantee I will be reimbursed for the repairs related to the two recalls.