NHTSA Complaint #11561127 — 2013 HONDA ACCORD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11561127
Vehicle 2013 HONDA ACCORD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

Info Entertainment System. It was going on and off I took it to Honda and the price was well over $1,200. I have taken my car for maintenance only to Honda and think that at 120,000 miles after I replaced the starter a month before that this car should be working in full condition. I am a senior and now the radio Bluetooth cameras are no longer available. Called Honda customer service to ask for help I know 2013 was the first year they used this system because I have and XL Accord. when I called the Rep she said honda had a Goodwill program and sure they could help me ,then the second girl called and customer service and said please send me your car dealers mechanic price and Diagnostics. I scan them in and sent it to her Next day the third person in customer service called and said oh I'm sorry you are over the 90,000 warranty. But I told her customer service lady number One never said anything about the Goodwill program being s 90,000 mile warrenty. A bulony story. No help either from the email I sent to a Mr Corbin VP vomplaunts. now I have to drive around and as a senior I would like to have my cameras working anda radio. Bluetooth . I have no working camera and all the maintenance I have done on the car I am really upset I do not have any of it and I cannot go very far for example when a family member got very sick I could not travel in dark to that area because the car is not helpful without that connection.. Yes I can use the GPS on my phone but it is ridiculous that now that I have paid this car off that at 120,000 miles I'm going to have to get rid of it and I just can't afford a new one. They should fix it for less than $1,300. As a senior I really need the cameras working and I've never heard of any car without a radio. I know now that the younger cars also have the info system problem on recall. Mine should also be on that recall list. Can you help? I feel they left me rude, without even a sorry or suggestion

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