NHTSA Complaint #11560969 — 2018 HONDA ODYSSEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11560969
Vehicle 2018 HONDA ODYSSEY
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

Around October 29th my vehicle developed a faint to loud noise within 24 hours. There was no engine light, no leaking of fluids and no other warning. As we drove the vehicle to a repair shop I could tell there was some hesitation or lack of normal power. The shop we took my vehicle too was not able to do any repair or diagnosis so it was towed to Honda of Olathe, then New Concept Auto and finally Sallas Auto. On November 10th, I was told my engine needed to be replaced due to bearing issue. The mechanic ran diagnostic tests and did not find any past cleared codes or active codes that should have been triggered by an engine issue. My vehicle was serviced regularly. Most recent was an oil change end July/Early August, no issues were found, no metal flakes. In that short period of time my engine failed and I had to replace with a used 2018 engine. During this time we were informed by friends of the Honda Odyssey recall for 2018 engines, however upon calling Honda Corporate, I was told my specific 2018 Honda Odyssey was not included and would "not be covered at this time, if ever". My mechanic is adamant the issues listed in the recall document is the exact issue I had with my engine. On attachment please notice item 1 and 2. Also the deer note at the top of the attached invoice is determined to be a coincidence by three separate mechanics - Honda of Olathe, Sallas and New Concept Auto as well as the State Farm advisor. Thank you

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