NHTSA Complaint #11560721 — 2024 HONDA PILOT

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11560721
Vehicle 2024 HONDA PILOT
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

On December 14, 2023 I noticed there was an orange spot and several smaller orange areas that appeared under the clearcoat on my front bumper. I was unable to remove them through hand washing and waxing. I decided to take it in to two local body shops who pointed out to me that the fender was misaligned. After further review we found paint peeling and cracking on and under the hood as well as the painted area around the engine components. In addition, seam filler was left exposed on the roof in multiple spots, not prepped correctly, and just painted over. The pin stripe installed by the dealership was also peeling off. Furthermore, the hood was painted (twice as thick) and other painted panels had a different paint thickness. I contacted the selling dealer directly (missed during PDI), and my nearest dealership to report these issues and to start case with Honda for a resolution.

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