NHTSA Complaint #11560698 — 2020 FORD F-350

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11560698
Vehicle	2020 FORD F-350
Component	POWER TRAIN
Date of Incident	November 26, 2023
Date Filed	December 18, 2023
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2020 Ford F-350. The contact stated while driving 55 MPH, the vehicle unintendedly downshifted and the vehicle lost motive power. After the failure, the vehicle went into LIMP Mode and stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21B03. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 75,000.

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