NHTSA Complaint #11687547 — 2020 FORD F-350

I own a 2020 Ford F-350 Super Duty (VIN: [XXX] , mileage: ~20,000). The vehicle is subject to a recall involving the transmission output planetary four assembly replacement. Ford and the dealer insist that the transmission must be disassembled and rebuilt to complete this recall. I do not agree with this solution because it permanently alters the integrity of the original transmission. Additionally, the dealer (Route 23 Auto Mall, Butler NJ) has repeatedly mishandled repairs, including installing the fuel filter incorrectly multiple times. I have opened several case numbers with Ford Customer Service: Recall Case No: [XXX](02/02/2024) Fuel filter dealer error: [XXX] (01/06/2025), [XXX] (01/15/2025), [XXX] (08/26/2025) Transmission recall follow-up: [XXX] (02/25/2025) Buyback case (denied): [XXX] (03/04/2025) Despite multiple cases, Ford refused to buy back the vehicle because it is registered under a company name. This is unfair and leaves me with a defective and unsafe vehicle. I request NHTSA to investigate this recall and require Ford to provide a new transmission replacement instead of a rebuild, and to review Ford’s handling of dealer errors and warranty obligations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)