NHTSA Complaint #11560696 — 2020 FORD ESCAPE STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	11560696
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Date of Incident	November 18, 2023
Date Filed	December 18, 2023
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making an abnormal popping sound while opening and the door was misaligned. Additionally, the contact stated that the driver's side window failed to roll down. The vehicle was taken to the dealer, where it was diagnosed that the spot welds in the driver's side door check arm brackets were fractured. The vehicle was not repaired. The contact related the failure to the NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.

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