NHTSA Complaint #11560680 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The contact stated that the failure reoccurred while driving 60 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer several times. The dealer diagnosed the vehicle, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.