NHTSA Complaint #11560674 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had illuminated. Additionally, coolant needed to be added to the vehicle more frequently than normal. The contact stated that while accelerating from a stop sign, there was a large amount of white smoke coming from the rear-end of the vehicle. The contact pulled over and turned off the vehicle to allow the smoke to dissipate. The contact was able to push the vehicle back to the residence nearby. The contact stated that a mobile independent mechanic arrived and inspected the vehicle, where it was diagnosed that the engine had failed and needed to be replaced. The failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 60,100.