NHTSA Complaint #11560663 — 2017 FORD F-250

Recently I was leaving my neighborhood to take my kids to school. I used the remote start and noticed that the doors were not unlocking properly with the exception of the drivers side door. I opened the passenger door from the inside for my child to get into the truck. As we were about to depart the neighborhood for a busy main street, I noticed the door ajar light on the dash was on. I told my son to go ahead and close his door again. When he attempted to open and re-close the door we notice it was not fully latched and then the door would then not close at all as the latch was not functioning properly. I had to turn around and drive very slowly back to my house with my son holding the door closed. This was so incredibly unsafe and I'm thankful I was still in my neighborhood when it happened and not stopping for gas on the interstate or traveling long distances for work. I immediately looked on the Ford website for recalls and contacted the local Ford dealership. There are no recalls at this time. However, there are two Customer Satisfaction Recalls for the door latch and the door lock actuators. (Campaign #18N03 and 20M04). I brought my truck to this dealership for repairs as it is not safe to drive and will in no way pass the state inspection that is due on it. The maintenance shop called me around 24 hours later and stated that the door latch stopped functioning and wiring for the door locks was damaged somehow (unknown how, no damage to my vehicle has ever occurred) but they weren't tied to any recalls or safety programs. This was extremely unsettling to me as the two Satisfaction programs mention this parts specifically. So, unfortunately I am forced to pay a significant amount of money to the Ford dealership for repairs that sound A LOT like problems they are aware of. The receptionist also stated that she had heard of similar issues with these trucks.