NHTSA Complaint #11560580 — 2023 NISSAN ROGUE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11560580
Vehicle 2023 NISSAN ROGUE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

As I was accelerating to merge onto the toll way from 45 mph to 70 mph, I switched to sports mode and reached almost 74 mph. At that point white smoke started coming from the exhaust and the engine started to severely knock. After a few minutes the check engine, oil and high temperature lights came on, on the dash. The vehicle indicated that I pull over and stopped driving. After towing into the dealership, I was told the engine and turbo system had to be changed. After 2 business days I was informed the engine is on back order and I have been on a loaner for a month as of this report. I escalated the issue to Nissan but I have not got any resolution yet. I drove the vehicle for around 12000 miles for since April this year. Glad it is still under warranty. I asked for a replacement vehicle but nissan said it is not an option and I will have to deal with the base model loaner which is not what I purchased(SV with all upgrades). Any assistance to resolve my situation would be greatly appreciated.

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