NHTSA Complaint #11560575 — 2004 MERCEDES BENZ E320

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11560575
Vehicle	2004 MERCEDES BENZ E320
Component	STRUCTURE:BODY
Date of Incident	September 6, 2021
Date Filed	December 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The TRUNK will not open. It is supposed to open by pressing the button on the key fob or taking the thin key out of the key fob and manually open the truck with the keyed lock. Neither method works. There is absolutely no way to open the trunk otherwise (i.e. inside button or lever). When the key fob button and the thin key do not work there is absolutely no way to open the truck. There is no way to access the lock from the trunk lid rear and there is no way to access the trunk from behind the back seat cushions. It is a very bad situation and dangerous.

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