NHTSA Complaint #11560420 — 2019 INFINITI QX50

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11560420
Vehicle 2019 INFINITI QX50
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I was driving on the highway and the engine started to make a humming sound I would say. Within the next 3 to 4 miles I started losing forward power, and the noise started to get louder. I was afraid my car was going to die on the highway so I stayed in the far right lane so I could coast into the shoulder if I had to. Thankfully, there was an exit and I was able to get off and pull off onto a street at which point it was a louder knocking sound coming from the engine. I drove another block and the check engine light came on and I was getting less power as I pushed the gas pedal. At that point I parked the car and had it towed for repair. This all happened on October 9, 2023. Later that week, I was told by the dealership that I needed a complete new engine that I had thrown a rod in the engine. The car was only four years old and had 75,000 miles on it. Infiniti did help pay part of the bill, but I still had to pay a good portion of the repair and oddly enough the morning after I drove it home, the car would not start. The car was towed back to the dealership. I needed a new starter. That too has since been repaired. I decided to report this after seeing an article this morning regarding an investigation into Nissan for engine failure problems in my model of car.

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