NHTSA Complaint #11560402 — 2023 NISSAN ROGUE

Vehicle just turned 11,000 miles. As I was accelerating up a hill, the RPM’s were extremely high and then I heard an awful noise in the engine. The car immediately shut down and overheated. It was determined the turbo chip blew apart causing catastrophic damage to the engine. I ended up needing to hire a lemon law attorney and Nissan bought the vehicle back from me. Nissan refused to compensate me for any inconveniences I incurred during the time. I had to pay out of pocket for a tow truck to come get the vehicle off the road because I was stuck on a dangerous corner and the police officers said the car needed to be moved ASAP. I had a trip planned with the vehicle in 2 weeks and ended up having to buy plane tickets instead because the loaner vehicle I had to fight the dealership for said the loaner couldn’t leave New York State. It took me a week to fight the dealership to give me a loaner vehicle. Nissan corporate was terrible to deal with. When I went to turn the vehicle in for the buy back process, the dealership told me they are up to 4 vehicles with the same issue now. It’s the new engine in the 2023 Nissans. This needs to be looked into and Nissan needs to be held accountable.